HAYPP GROUP

We address one of the world’s biggest problems – how to end smoking. There are 1,1 billion smokers in the world. Around 8 million people die every year from smoking-related diseases. Our goal is to significantly reduce death rates, save lives and inspire people to choose healthier enjoyment. How? By offering people safer nicotine online.

Haypp Group is one of the Nordics’ leading e-commerce groups with ten store brands, present in seven countries where we serve more than 1 million active consumers. Through brands such as Snusbolaget.se, Northerner.com, Nicokick.com etc., we sell nicotine pouches, Swedish style snus online as well as disposable vapes. With our headquarters located on Östgötagatan in Stockholm we are 200 team members mainly but not exclusively based in Sweden. Also, we are an innovative and fast-moving company that is growing rapidly, driving sustainable business and are changing the world in the process. We are currently on an exciting expansion journey, converting more and more smokers to healthier alternatives across all our markets globally.

THE ROLE

You’ll join a well versed, “jack of all trades” team called the Solutions team, our scope is wide, reaching from e-com integrations, endpoint management, procurements to installing network equipment in our four warehouses. The solution department sorts under the Tech Department and works closely with multiple departments in the company.

As a Junior Support Engineer in the Solutions team, you will be working with a wide range of departments, amazing co-workers, and a high variation of tasks. Your main objective is to give our co-workers within Haypp a helping technical hand, resolving issues high to low. This can vary from replacing a HDMI cable, troubleshoot why outlook is not working as expected, onboard a new co-worker by helping to setup their gear, to remotely restore computers across the Atlantic. You will have the opportunity to be a part of a wide range of IT projects outside of the day-to-day together with our senior engineers.

RESPONSIBILITIES

• Respond to IT issues, including hardware maintenance, software, and networking.
• Help set up, install, and configure hardware and software systems according to specifications.
• Provide technical assistance and training to users to improve their computer skills.
• Work on IT projects together with Cloud Workspace Engineers.
• Identify and troubleshoot technical issues on-site or remotely.
• Monitor and maintain computer systems and networks to ensure they run smoothly.
• Document actions taken to resolve IT issues to develop a solutions database and for future reference.
• Escalate complex issues to Cloud Workspace Engineers.
• Perform regular updates and maintenance tasks on company devices and systems.
• Assist in the creation and maintenance of IT documentation, including procedural guides and manuals

WHAT WE WANT FROM YOU

• A good understanding of computer systems, mobile devices, and other tech products.
• Knowledge of network management, system maintenance, and user support.
• Experience from support ticket systems like Jira.
• Strong problem-solving and communication skills.
• The ability to explain complex IT concepts in simple terms.
• Knowledge in endpoint management using tools like Microsoft Intune, Microsoft Defender, Microsoft Purview, and SIEM tools such as Microsoft Sentinel are a plus.
• Ability to work 100% on-site or hybrid remote with a minimum of 3 days/week in the Stockholm office

WHAT WE OFFER

We are a value driven company with our values We team up, Innovation Drives Us, No Douchebags and Going the Extra Mile at the heartbeat of everything that we do. With us you can always expect to get help from people who want to achieve things together and to be able to speak your mind in every social constellation you are part of. We highly value all ideas no matter where they come from, and we are not afraid to try new things out. We are also welcoming, inclusive and everyone at Haypp Group has a voice. In addition, we seize opportunities by putting in hands-on, hard work and celebrating when we reach our goals. With us, you should always feel safe, appreciated and valued but at the same time challenged and excited.

Because we recognize that our team members are our most important differentiator, we offer our team members generous benefits. We offer the following perks to everyone at Haypp Group:

• Premium ITP1 occupational pension savings plan

• Insurance plan, including private healthcare
• 30 days of paid vacation
• Parental pay lift
• Wellness allowance of 5,000 SEK per year

• Lots of social happenings

SEND US YOUR APPLICATION TODAY!

If this sounds like a place where you would want to contribute and grow, let us know you’re interested by submitting your application! Apply with your CV, a cover letter, through Linkedin or in any other way you feel represents you in the clearest possible way. All ways of connecting work for us!

Haypp Group is committed to equality and diversity, and we welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. We want to offer you great recruitment experience, and if there is anything we can do to make you more comfortable in the process with us, please let us know.

If you have any questions about the role or what it’s like to work at Haypp Group in general, feel free to reach out to our responsible recruiter Viktoria Sobolewski or Philip Anderberg at viktoria.sobolewski@hayppgroup.com, philip.anderberg@hayppgroup.com. We look forward to hearing from you!